Technical FAQs about Filing with eSmart Tax

Manage your account and more.

Why do I have to provide an e-mail address?(back to top)

We use your e-mail address to advise you if your return has been accepted or rejected by the IRS for electronic filing. We also use your e-mail address to send you special notifications that might impact your return.

What password should I use? (back to top)

Passwords must be 6-15 characters in length, cannot contain spaces, and connot be the user’s first name. They must contain at least 2 of the following:

  • An uppercase letter
  • A number
  • A special character (#, $, *, &, %, etc.)

You should use a password that is easy for you to remember. It’s also a good idea to make a note of it, in case you forget.

How can I change my username and password? (back to top)

From the Login screen, click on the “I cannot access my account” link, then follow the directions on the screen.

Will I receive junk mail if I use my e-mail address as my username? (back to top)

You shouldn’t because we neither sell nor share your e-mail address with any third party or other organization. We will send you service-related announcements when it is necessary to do so (like maintaining your account information, contacting you about efile services, and keeping you updated about the status of your return.) We may also send you e-mail informing you of filing deadlines, tax law changes, tax planning opportunities and other items or services that may affect your tax planning or financial position. Generally, you may not opt-out of these communications because our tax efile services include efile, processing, submission, result analysis and possibly resubmission requirements for your tax return. Without these communications, you may not find out if your tax return has been accepted or rejected by the IRS, resulting in refund delay or other difficulties.

How do I create an account to e-file if I do not have an e-mail address? (back to top)

It’s critical that you have an accurate and active e-mail address associated with your user account so you can receive confirmations and results. Creating an e-mail account is easy and free at many websites, including Google, Yahoo, MSN, Hotmail and AOL.

I forgot my password. What do I do? (back to top)

From the Login screen, click on the “I cannot access my account” link, then follow the directions that apply.

I forgot my username. How do I find it? (back to top)

From the Login screen, click on the “I cannot access my account” link, then follow the directions that apply.

My e-mail address has changed and my old e-mail address does not work anymore. What should I do? (back to top)

Once you have logged into your account, click on the "Manage password, email and security question" link on the Welcome Page and you can update your email address.

What do I do if my e-mail address has changed and I forgot my password? (back to top)

Please email support@esmarttax.com for assistance with this situation.

I typed in the correct username and password, but I still can't log in. What can I do? (back to top)

From the Login screen, click on the “I cannot access my account” link, then follow the directions that apply.

How do I enable cookies in my browser? (back to top)

  • Microsoft Internet Explorer

    To enable cookies in Internet Explorer 7 or 8:

    1. Click Start > Control Panel. (With Windows XP Classic View, click the Windows Start button > Settings > Control Panel).
    2. Double-click the Internet Options icon.
    3. Select the Privacy tab.
    4. Click Advanced.
    5. Select "Override automatic cookie handling" under the "Cookies" section in the Advanced Privacy Settings window.
    6. Select the "Accept" or "Prompt" option under "First-party Cookies."
    7. Select the "Accept" or "Prompt" option under "Third-party Cookies." (If you select the "Prompt" option, you'll be asked for approval every time a website attempts to send you a cookie.)
    8. In the Internet Options window, click OK to exit.
  • Mozilla Firefox

    To enable cookies in Mozilla Firefox 3.x for Windows:

    1. Click Tools > Options
    2. Click Privacy in the top panel
    3. Set "Firefox will:" to Use custom settings for history
    4. Check the box next to "Accept cookies from sites" to enable cookies
    5. Click OK

    To enable cookies in Mozilla Firefox for Mac:

    1. Go to the Firefox drop-down menu.
    2. Select Preferences.
    3. Click Privacy.
    4. Set "Firefox will:" to Use custom settings for history.
    5. Check the box next to "Accept cookies from sites" to enable cookies.
    6. Click OK.
  • Safari

    1. Go to the Safari drop-down menu.
    2. Select Preferences.
    3. Click Security in the top panel.
    4. Under "Accept Cookies" select Only from sites you navigate to.

Is this site safe? Does the Heartbleed vulnerability that powers most of the Internet affect my information?(back to top)

eSmart Tax does not use the technology that has the Heartbleed security vulnerability in its tax application or on this website. For more details, please see our Security Update.