Attention: The deadline to e-file your 2008 return was 10/15/2009, however, you can still use eSmart Tax to prepare, print and mail your 2008 return to the IRS/State for processing

Tax e-file FAQ: General Questions about eSmart Tax Online Tax Software e-file Services

Why and what do I need to e-file my tax return?

 

Why e-file?  (back to top)

  • e-filing your return using eSmart Tax is quick, easy, convenient, accurate and cost-effective.
  • Your completed and accepted e-file will receive an IRS confirmation.
  • If you are receiving a refund and use Direct Deposit, you can often receive your refund within one week of the acceptance of your return. Please visit the IRS e-file schedule.

Will my computer and Internet work with eSmart Tax?  (back to top)

Any computer that can connect to the Internet with a browser that supports 128-bit SSL encryption should work. eSmart Tax works best with the Microsoft Internet Explorer browser.

What do I need to prepare my return and e-file?  (back to top)

  • A computer, Internet access and a browser that supports 128-bit SSL encryption.
  • Gather all of your tax statements, W2, 1099-misc, 1099-Int, etc. and all deductible information, mortgage interest payment, charitable contributions, expense receipts, etc. before beginning to prepare your return.
  • A printer so that you can print your Tax Return. If  you do not have a printer, you can save a digital copy of your return and print it later.

Will eSmart Tax work with my internet browser?  (back to top)

If you use Internet Explorer, at the top tool bar, under Help, there is an About Internet Explorer description showing the version number and cipher strength 128-bit, etc.

Is my information secure and private?  (back to top)

  • IRS regulations require that tax return information only be used for the purpose of preparing and completing an e-file of your tax return.
  • eSmart Tax does not disclose nor share your information with any 3rd party or outside organization.
  • eSmart Tax implements 128-bit encryption, and firewall protection to secure all tax information and communication with us. We enforce strict company policies that protect your information at all times.

Can I prepare and e-file multiple tax returns from my account?  (back to top)

Yes, you can prepare and e-file returns for yourself, spouse, children, parents or friends if they trust you with their information.

I am a tax preparer, can I use eSmart Tax?  (back to top)

No, unfortunately eSmart Tax is not intended for commercial use. As a member of the Liberty Tax Service family, eSmart Tax may have available programs to help you serve your clients and grow your tax practice. Call 800-790-3863 for more information.

What happens once I complete and submit my return for e-file?  (back to top)

  • Once your return is submitted, you can check the e-file status in your account to confirm that we have received your submission.
  • Typically, we process and send the data to the IRS within 24 hours.
  • When we receive the result of your e-file we will send an e-mail to you. Be certain to check your e-mail for this notification. If your e-file has not been accepted, there may be corrections you need to make and then resubmit.
  •  From that point, the 2-3 day e-file cycle will repeat.
Get your tax refund fast with eSmart Tax.