- TAX INFO
- OFFICE LOCATOR
- TAX RESOURCES
- What is the difference between 1040, 1040A or 1040EZ?
- What is a 1099 form?
- Federal income tax brackets
- The ultimate state and federal tax submission faq
- What Are the Top 10 Tax Questions in the US?
- Am I Eligible for the Child Tax Credit?
- Glossary of frequently used tax terms from eSmart Tax
- What is State tax filing and why is it necessary?
- Freelancer Guide to Self-Employment Taxes Infographic
- Filing Taxes Late
Online tax preparation has never been safer or more secure.
At JTH Tax, Inc., doing business as Liberty Tax Service (“Liberty,” “we,” or “our”), we recognize the importance of protecting your personal information. We are committed to safeguarding the privacy of your information and want you to know the protective measures we take.
JTH Tax, Inc. has received TRUSTe's Privacy Seal signifying that this privacy statement and our practices have been reviewed for compliance with the TRUSTe program viewable on the validation page available by clicking the TRUSTe seal. The TRUSTe program does not cover information that may be collected through downloadable software. The TRUSTe program covers only information that is collected through the Websites.
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact TRUSTe here.
Information We Collect
If you use our Websites, we collect the following types of information:
We use both session ID cookies and persistent cookies. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. We use persistent cookies to track referrals from our affiliate partners, understand social media usage, manage our customer support chat, and to understand consumer behavior and site usage through web analytics. You can remove persistent cookies by following directions provided in your Internet browser’s “help” directory. Please click here for more information about cookies.
If you reject cookies, you may still use our site, however you will be prevented from logging in to your user account. Further, your ability to use some areas of our site, such as contests or surveys, may be limited.
Transparent gifs.Transparent gifs are an invisible image which gathers information such as where you came from to visit a particular web page or which of multiple links to the same page you used to access that page. These help us to better manage the content on our site, our promotions and our web services.
Our third party partners employ transparent gifs (a.k.a. Web Beacons/Web Bugs), images, and scripts that help them better manage content on our site. We do not tie the information gathered directly to our Customers’ or Users’ personal information.
Log files.Log files are text files on the server which gather such information as your internet protocol address, internet service provider and type of browser. We use this information to determine such things as the number of visitors and day and time of visit to our Websites.
IP Address. We will collect your IP address for report, audits and to review aggregate information. We will also collect your IP address for compliance reasons as required by applicable law when you use our Websites for electronic filing.
Voluntary Registration. If you choose to submit your contact information to indicate an interest in either a franchise or tax course, we receive from you your name, address, telephone number and e-mail address.If you choose to submit your e-mail address to indicate an interest in our electronic newsletter, we receive from you your e-mail address. If you choose to use our electronic Refer a Friend on this site, we collect from you your name, address your e-mail address and your friend’s email address. We will automatically send your friend a one-time email inviting him or her to visit the site. We store this information for the sole purpose of sending this one-time email and tracking the success of our referral program. Your friend may contact us at email@example.com to request that we remove this information from our database or use the opt-out mechanism in the email. We may receive your personal information, including (which includes, without limitation, your name, address, email or phone number) if you participate in any of our surveys or contests or if you request a service from us.
Our website does not currently support “do not track” settings on your browser or have any similar mechanism that allows you to opt out of or otherwise control the collection of certain information about your online activities.
How We May Use the Information
We may use your information collected in the Websites to provide the services or products you requested, to process transactions that you initiate, to improve our services and Websites, for marketing or promotional purposes and to contact you regarding our services or your use of the Websites.
Information We Disclose
Affiliated and non-affiliated third parties may be given access to your information only as permitted by law or upon your express authorization to process the transactions which you have engaged us to perform. Our affiliated and non-affiliated third parties may offer you the opportunity to receive information concerning their products and services. If you elect to receive such communications from these third-parties, we may share your name and contact information.
If you have inputted information into our website to express an interest in being contacted about tax courses, your information is transferred to a local Liberty Tax Service office, most of which are franchised, so the office may contact you.Also, we may contact you directly about a tax course in one of our offices, or an online tax course, or we may contact you about franchise opportunities with us.
If you entered your contact information into our website to express an interest in being contacted about a franchise opportunity, we use your information to contact you about this opportunity.
If you submitted your e-mail address to sign up for our electronic newsletter, we use your e-mail address to e-mail our newsletter to you and we may contact you about franchise opportunities with us. Out of respect for your privacy, you may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails, accessing the email preferences in your account settings page or you can contact us at firstname.lastname@example.org.
If you submitted your e-mail address to us for any purpose, we may contact you to invite you to prepare your tax return with us.
If you submit your personal information for the purposes of preparing and filing your tax returns, our use or disclosure of that information may be limited by the Internal Revenue Code, § 7216, the Gramm-Leach-Bliley Act, and other law. We will not use or disclose to third parties your tax information for any other purpose other than the preparing, assisting you in preparing, or filing your tax return, unless you authorize us by providing to us written consent to use or disclose or unless expressly required or authorized by law or pursuant to a court order.
We may disclose your information to non-affiliated third parties that perform operational, marketing or accounting services for us. Our sharing of information may be with a financial product provider with whom we have a joint-marketing agreement or non-financial companies that provides technical services such as software services. These companies are authorized to use your personal information only as necessary to provide these services to us. Such sharing will be done in accordance with applicable law.
We may also disclose or transfer your information in response to legal process such as to comply with a subpoena, or similar legal process or when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request, where required by applicable law, or if we are acquired by or merged with another company. If we are involved in a merger, acquisition, or sale of all or a portion of our assets, you will be notified a prominent notice on our Website(s) of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
Behavioral Targeting/ Re-Targeting
We use Google AdSense to publish ads on this site. When you view or click on an ad a cookie will be set to help better provide advertisements that may be of interest to you on this and other Web sites. You may opt-out of the use of this cookie by visiting Google’s Advertising and Privacy page: http://www.google.com/privacy_ads.html
Updating Your Information
We will retain your information for as long as your account is active or as needed to provide you services or as required under applicable law. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
We maintain physical, electronic and procedural security measures that comply with applicable legal and regulatory standards to safeguard your personal information.Access to such information is restricted to those employees who are trained in the proper handling of client information and have a legitimate business need to access that information. We follow generally accepted standards, such as encryption and secure socket layer technology, to protect the personal information you submit to us, whether that information is in transit or at rest.
Blogs. Our Web site offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
Acceptance of These Terms