The Customer Service Advantage:  eSmart Tax Offers its Customers Free Chat To Everyone  

VIRGINIA BEACH, Va., January 22, 2013 – In these economic times, taxpayers find themselves turning to online tax preparation software for its lower costs and on-the-go convenience.  As the number of online tax preparation services grow, it becomes increasingly difficult for e-filers to pin-point the right software to use.  The good news is that eSmart Tax uses the latest technology and combines it with a powerful customer support team for their program.

eSmart Tax offers free online chat that connects e-filers directly with customer support specialists at no charge.  eSmart Tax users can get interactive with real people and get answers immediately.  From helping  users decide which product to choose from to describing what’s new with eSmart Tax and so much more, eSmart Tax’s knowledgable Customer Support team is ready and waiting to answer any question that users may have.

"eSmart Tax’s Customer Support offers a personal experience unlike any other tax preparation platform on the Internet, “ says Online Marketing Director, Paul Walters.  “This year, we’ve designed the new features of eSmart with our customers in mind.  Along with live chat, eSmart Tax is offering new how-to videos, an expanded Smart Switch import feature, and the latest in tax industry news with our blog—The Daily Deduction.”

Compared to other online tax preparation services, gets the job done quickly at an affordable price.  eSmart Tax offers BasicDeluxe, Premium and State products to taxpayer’s needs.

About JTH Holding, Inc.

Founded in 1997 by CEO John T. Hewitt, JTH Holding, Inc. is the parent company of Liberty Tax Service.  As the fastest-growing tax preparation franchise ever, Liberty Tax Service has prepared over 10 million individual income tax returns.  Liberty also offers an online tax service, eSmart Tax, which enables customers to do their own taxes wherever there’s a computer.  eSmart Tax is backed by the tax professionals at Liberty Tax Service and its nationwide network of over 30,000 tax preparers, ready to offer their assistance at any time. For a more in-depth look at Liberty Tax Service, visit