If your return was rejected, please refer to the e-mail that we sent
to you. This
e-mail will notify you of the reason using the email address you provided when
you prepared your return. There will also be a link after you log in to your
eSmart Tax account. Click on E-file Status to display the reason for the
rejection. Please correct the error(s) and resubmit your return.
E-file Registration Errors:
- Your Self-Select PIN/AGI
does not match the IRS's database. You need to enter the exact amount of the
AGI of last year's return. If you don't recall what it is, you will need to
contact the IRS to verify the exact amount. Please see our FAQs page titled
"Signing Your Return" for more information.
- Last name, birthday and
social security number (SSN) do not match for taxpayer, spouse or dependents.
If you believe you have entered the correct information, then you will need to
contact the IRS to see what they have on file. If their information is
incorrect, you can request correction through the Social Security
Administration (SSA), then e-file. You can also e-file using the wrong
information, and then request a correction through the SSA after your e-file is
- Dependent or taxpayer's
SSN is already used in another return. For example, a divorced spouse may have
claimed a dependent in his/her return already. Although the spouse may or may
not be entitled to claim the dependent, your e-file will not be accepted. If
you still want to claim the dependent, you need to file by paper and let the
IRS sort it out.