VIRGINIA BEACH, Va. – Competing online tax companies have recently made claims about “free” audit support with varying degrees of fine print.  Some companies offer this service, but only for those customers who pay for their higher-tiered products.  To give taxpayers even more confidence in the quality of its tax preparation services, eSmart Tax provides complimentary CPA Audit Assistance  to every customer—regardless of which product they use—at no charge.  In case of an IRS or state audit, guarantees CPA support throughout the entire audit process for all customers. 

How the CPA Audit Assistance Program Works:

In the event of an audit, any customer, whose Federal and/or State tax return was filed using eSmart Tax and accepted by the respective tax agency, can take advantage of the CPA Audit Assistance Program.

To access the CPA Audit Assistance Program, customers can use the Customer Support link in their eSmart Tax account and a Liberty Tax Service CPA will provide the following guidance:


  1. A detailed review of your audit notice.
  2. A full explanation about what to expect during the audit.
  3. Recommendations for preparing the audit, including tips on what information to start gathering ahead of time.
  4. A final review after the audit is complete.
  5. General guidelines, tips and important advice for future filing.


For more information about the terms and conditions for eligibility, lists a detailed guide here, as well as a section for general questions and answers here.

“When customers look for someone to do their taxes, they want to turn to someone they can trust,” comments Paul Walters, the Marketing Director for eSmart Tax.  “We’re offering CPA Audit Assistance that’s backed by our powerful network of Liberty Tax Service professionals so customers can feel more confident and secure about the quality of tax preparation they are receiving.”

About JTH Holding, Inc.

Founded in 1997 by CEO John T. Hewitt, JTH Holding, Inc. is the parent company of Liberty Tax Service.  As the fastest-growing tax preparation franchise ever, Liberty Tax Service has prepared over 10 million individual income tax returns.  Liberty also offers an online tax service, eSmart Tax, which enables customers to do their own taxes wherever there’s a computer.  eSmart Tax is backed by the tax professionals at Liberty Tax Service and its nationwide network of over 30,000 tax preparers, ready to offer their assistance at any time. For a more in-depth look at Liberty Tax Service, visit